Emotional Intelligence And The Nurse Supervisor - 778 Words

Leadership is a complex process by which a person sets direction and influences others to achieve their goals (Borkowski, 2015). It is the responsibility of the supervisor to set the direction by helping and motivating staff members to see what lies ahead and face those challenges. Emotional intelligence is one of the important traits that helps leaders work with people effectively. â€Å"Emotional intelligence involves assessing one’s own feelings, as well as feelings of others, then using those assessments to guide personal thought and action† (Borkowski, 2015, p. 239). Firstly, the nurse supervisor demonstrated a lack of emotional intelligence. After the event that took place in the ICU, the nurse supervisor followed the correct procedures for documentation, verification, and investigation of the incident. But the way she dealt with the novice nurse was inappropriate. It is the responsibility of the leader to listen to the employee’s concerns intently, understand them and give constructive feedback (Borkowski, 2015). The nurse supervisor went to the nurse manager directly and informed the manager that Lawanda was the only person responsible for the medication error. She should have communicated with Lawanda first, and would have known the entire situation correctly before notifying the manager and accusing Lawanda. Also, the nurse supervisor showed a lack of self-regulation of her emotions. She verbally attacked Lawanda by blaming her for negligence and murder before theShow MoreRelatedEmotional Intelligence And The Nurse Supervisor751 Words   |  4 Pagesof the supervisor to set the direction by helping and motivating staff members see what lies ahead and face those challenges. Emotional intelligence is one of the important trait that helps leaders to work with people effectively. â€Å"Emotional intelligence involves assessing one’s own feelings, as well as feelings of others, then using those assessments to guide personal thought and action† (Borkowski, 2015, p. 239). Firstly, the nurse supervisor demonstrated a lack of emotional intelligence. AfterRead MoreEmotional Intelligence : Why It Can Matter More Than Iq By Daniel Goleman1489 Words   |  6 PagesHistory Two psychologists, John Mayer and Peter Salovey, first introduced the concept of â€Å"emotional intelligence†, or EI, in a journal article in 1990 (Goleman, 2005). It was then popularized in 1995, with the book Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman. Goleman posited that EI is as important, if not more important, than IQ in terms of success in academics, business, and interpersonal relationships (2005). Although the phrase was new to English vernacular, theRead MoreEmotional Intelligence Self-Assessment Essay1665 Words   |  7 PagesEmotional intelligence, or EI, has begun to make head way in the nursing world in its tie to leadership. Nurses are people, so they experience emotion just like every other person. Their work is stressful and trying, it provokes emotion due to the environment and situations at hand. The ability to recognize one’s own emotions, along with those that present in others is an important skill (Morrison, 2008). Being able to recognize emotions makes it easier to manage our lives and our relationship withRead MoreEmotional Intelligence At The Psychiatric Field988 Words   |  4 PagesEmotional Intelligence Emotions are the combinations of feelings such as joy, jealous, hatred, affinity, love, boldness, rigidity, and fear. Emotional Intelligence (EI) is a cognitive element. 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For this paper’s topic in particular, emotional intelligence can be used by leaders to motivate and recognize what causesRead MoreThe Key Components Of Emotional Intelligence1609 Words   |  7 PagesEmotional Intelligence and Leadership in Nursing To better understand the applications of emotional intelligence in nursing and leadership, it is important to identify the key components of emotional intelligence (EI). By examining Daniel Goleman’s book Working with Emotional Intelligence, this paper will examine EI’s function in nursing as it applies to various roles in leadership. Lastly, it will discuss ways in which EI can be used for personal and professional development. History of EmotionalRead MoreLeadership : A Transformational Leader1552 Words   |  7 Pagesgrowth and improvement as a nurse. I have been a nurse for over seven years, and there were situations where I made mistakes as a leader. One example was when I participated in negative gossip about a newly hired supervisor in our unit. As a pod leader and employee, I listened to and involved myself in the gossip instead of putting a stop to it. By doing so, I encouraged the ill-manner behavior to continue, further creating a bigger relationship gap between the supervisor and staff. Negative gossipRead MoreThe Servant As Leader By Robert Greenleaf1232 Words   |  5 Pagesactive and deep listening, we discover what will motivate them to reach realistic treatment goals. Maintaining a positive attitude is essential for this to work, and will further inspire patients to take responsibility for their treatment plan. For nurse leaders, only after listening to employees and striving to meet their needs can these leaders find ways to inspire them to follow. 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The emotional expression of the leader plays a vital role in the leader-follower interaction because the emotions of the leader influence the feelings, thoughts and actions of the followers (Nai-wen Ta- Rui, 2014). The study of emotion in organizations has developed in recent years, it is foreseeable that emotional changes play an important role in the workplace. A further analysis on how negative emotions